Return & Exchange Policy for Sivyas
At Sivyas, each piece of jewelry is crafted with great care and quality. Due to the nature of our products, we do not accept returns or provide refunds. We only offer exchanges in the case of damaged items, subject to the terms below.
We offer an exchange only if the product you received is damaged and meets the following conditions:
You must notify us within 48 hours of receiving the item.
You must provide a clear unboxing video showing the damage as proof.
The item must be unused and in its original packaging.
If these conditions are met, we will arrange for an exchange of the same product or a similar item of equal value (subject to availability).
We do not accept returns or provide refunds under any circumstances, including:
Change of mind
Wrong size or preference
Delayed delivery due to courier issues
Please double-check your order details before placing it.
To request an exchange for a damaged item:
Email us at support@www.viikat.com within 48 hours of delivery.
Include your order number, a clear unboxing video, and a description of the issue.
Our support team will verify the details and guide you through the exchange process if eligible.
If your exchange is approved:
We will cover the return shipping costs for damaged products.
The replacement item will be shipped to you at no additional cost.
Contact us at support@www.viikat.com for questions related to refunds and returns.